Privacy Policy

 

At Lifestyle-Studio we are committed to respecting and protecting the privacy of all those who use our website and services. The following policy explains the various ways in which we collect personal information and data about our users. It also outlines what this information is used for, the steps we take to keep it secure, and the situations in which we may disclose this information to others.

By using the Lifestyle-Studio website, you’re agreeing to be bound by the terms of this policy.

Questions about this policy or other practices relating to privacy can be sent to info@lifestyle-studio.co.uk. Alternatively, we can be contacted on our Studio number – 07979801243.

Who are we?

Lifestyle-Studio is Fitness & Health Studio providing services in the wellbeing industry. Our registered address is: Lifestyle-Studio, 7 The Asters, Goffs Oak, Herts EN7 6SD

How do we collect your information?

We collect information about you when you use our website, when you make an enquiry about a course, sign up for our newsletters, enrol onto a course, book an event, Cookery Demonstration Day or Retreat Day.

What type of information is collected?

We will be requiring a health questionnaire to be filled out and collect data such as body composition. We will require information to include, name, postal address, emails address, date of birth.

If you are booking on line for a class or course or event, you will be taken through payment online and your card information will be collected. This information is not held by us as we use a third-party payment processor who securely capture and process one-off debit/credit card transactions. Our monthly payment plans also use recurring card payment.

Any information collected is strictly for internal use.

How is your information used?

We may use your personal information in the following ways:

  • • Record you progress and goals
  • • Process payments you have made
  • • Collect payments from you
  • • Notify you of important changes to our services and policies
  • • Send you information about course, classes, services you may be interested in
  • • Enable access to specific website services (for example Timely)

The periods in which we retain personal information are reviewed on a regular basis. There are certain types of information (for example invoicing and payments) that we are required to hold to fulfil our statutory obligations. Personal information is held securely on our systems for as long as it is necessary for the relevant activities.

Who has access to your information?

Under no circumstances do we sell any of your personal information to third parties. Your information is never shared with third parties for marketing purposes without your explicit prior consent.

Aside from our internal staff, your information may be disclosed to third-party product and service providers working on our behalf, for example, to process payments or delivering email newsletters. These service providers, subcontractors and other associated organisations only have access to the information necessary to deliver the service we have hired them to provide. Data processing agreements are in place to ensure all of our third-party providers and suppliers do their utmost to keep your information safe and secure, and do not use it for their own direct marketing purposes.

When using our secure checkout process to book anything, your payment details are processed by a third-party provider who specialise in securely capturing and processing this type of information. This information is encrypted and is not stored by us on any of our systems or networks.

If you have any specific questions about the payment process, please don’t hesitate to contact us.

How do we keep your data secure?

We take reasonable measures to prevent the loss, theft, misuse or alteration of your personal information. These methods include documents being stored securely and locked away. Regular backups of data, encryption of data and secure password protection policies on any and all systems handling your personal information.

How can I access and update my information?

You have the right to access a copy of the information we hold about you for free. Any requests must be made in writing.

What are cookies and how do you use them?

Cookies are small pieces of information sent from our website and stored in your web browser while you are using our website. These cookies are used in a variety of ways, including for analytics purpose. We monitor how people use our website, which pages they visit and how long they spend on these pages. The browsing information collected by our analytics cookies is anonymous so we do not collect any personal information.

Policy review

This policy is subject to regular review and was last updated on August 2019